Coordonnées
We are committed to providing the most attentive service to you and your furry friend. Whether you have any questions or suggestions, or need to check the status of your order, our team is always here to assist you.
Customer Support Email: support@everfurl.com
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Response Time: We're a small, hands-on studio where most of our team spends their days hand-stitching your custom wool felt treasures. This means we can't always reply instantly, but we promise to answer all weekday emails within 12 hours. Responses may be delayed on weekends and US public holidays, but we'll prioritize your message first thing the next business day.
Tips for More Efficient Communication:
- Regarding Existing Orders: Please be sure to include your order number (#Order Number) and the email address used when placing the order in the subject line or body of your email.
- Regarding Pre-Order Consultations: If you would like to confirm whether your pet’s photo meets our production requirements, please email the photo directly as an attachment, and we will provide a free evaluation.
- Business Partnerships and Wholesale: For commercial displays, media interviews, or bulk customization requests, please email us at [business@everfurl.com].
Important Notes:
- Please add support@everfurl.com to your email contacts to prevent our messages from going to spam
- For urgent matters, mark your email subject with "URGENT" and we'll get back to you as soon as possible